Delivery & Shipping Guide
- Your orders will be processed on a daily basis on business days, which is Monday to Friday (except public holidays).
- The daily cut-off time for order processing will be 4.00 PM (GMT +8). We will send out your order on the next day, if we receive your payment information before 4.00 PM.
- We might delay your order delivery without prior notice due to technical or resource problems.
- If it so happens that your ordered item is out of stock, we will try our best to contact you before sending out your parcel. However, in certain conditions, we might refund you directly without prior notice.
- After sending out your parcel, we will inform you of the tracking number through your contact email. If you are not receiving your parcel after the promised lead time, please contact the courier company directly or contact the seller.
- If you have given us an undelivered address or contact number thus causing the parcel to be rejected, we will not be responsible for resending the parcel to you. You will have to bear the additional shipping costs for resending the parcel.
If there is a fault with the product:
- If you bring it back to us within 7 days with your proof of purchase, we will give you a replacement or the same amount of refund item. Please make sure the item is not being used and please retain the original packing and quality card. Any use, damages caused by own carelessness will not be accepted.
- If you do not have your sales invoice / receipt, as long as you have a proof of purchase, we will exchange the item immediately.
Delivery - Shipping & Transportation
Terms & Conditions
- Please allow 7 business days delivery to your home. Please advise to you the best time to deliver the goods within the normal business hours of 9am - 5pm
- Shipping terms apply.
- Cost of shipping applies for each purchase unless purchased under special promotion or campaign runs by the seller. There are additional cost ( shipping fees / service charge ) for each shipping to East Malaysia
- We ship to Peninsular Malaysia ( West Malaysia ) & East Malaysia*